Free delivery for local orders Rp 500k+, and for orders around Asia $90+

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Here are some questions we get quite often, if you can't find the answer you are looking for, send us an email hello@balibebe.com, Facebook or Instagram message!

 

Ordering and Shipping

What forms of payment do you accept? 
We currently accept credit and cards as well as direct bank transfers for Indonesia.
If none of these works for you, we can provide Wise details for easy international transfers. Please feel free to reach out.

How much does the shipping cost and how long does it take?
 
For delivery costs and times to your destination country, please check Shipping policy.

 

Returns and Refunds

We encourage you to carefully read Return policy and to make sure all the items are eligible for return to avoid disappointment.

What is your return policy?
We believe in our products and stand by their quality. But we aren’t happy unless you and your little one aren’t happy. If you have changed your mind for whatever reason, we can accept returns for an exchange or refund.

What if I received a damaged item?
Every piece is quality checked, but in the unlikely case of a fault, Bali.Bebe will accept returns and exchanges.

How do I return an item?
If you wish to return an item, please notify us at info@balibebe.com and we will help you through the process.

 

Product details

How do I choose the right size?
We are following European sizing.
Please, visit Sizing page to see all size options. 

What are the care instructions?
We believe that only natural things should touch the baby skin. The way you are taking care of Bali.Bebe clothes is the way you care for your child - gently and consciously. Therefore, to keep the clothing chemical-free, we suggest using a natural laundry soap or eco-friendly detergent. Regular detergent would work too but do you really want chemicals to touch your baby's skin?

Read more: Care instructions 

What fabrics and materials are used for Bali.Bebe jumpsuits?
Our favourite fabric is organic cotton (has GOTS certificate) and its mix with hemp (which uses least resources to grow and needs no pesticides). Occasionally we use other materials, still we make sure they are of great quality and safe for your little ones. Did we mention that our garments are also comfortable, breathable, and silky-smooth?

What is the difference between organic and regular cotton?
Regular cotton farming starts with genetically modified seeds and the use of pesticides. Organic cotton is grown from natural seeds, and there is no use of pesticides or other harmful chemicals.

The purity of cotton fibers is judged due to the way the cotton is picked. Regular cotton is usually machine-picked and may contain leaves and pieces of wood. Organic cotton is completely handpicked.

Processing of regular cotton uses a large amount of chemicals including chlorine and heavy metals. Even after washing the finished products, the residue of these chemicals remains and can cause skin allergies. Organic cotton uses safer alternatives like water-based dyes, and peroxide for whitening.

Organic cotton is softer, hypoallergenic and long lasting. It also protects the ecosystem, reduces wastage of water, and ensures a safer working environment for the farmers and manufacturers. Organic cotton is a sustainable and eco-friendly option to a regular cotton.

By using organic cotton, you make a positive impact on the health of your child and the planet.

 

Have a question for us? 

Bali.Bebe Customer Happiness Team is here for your assistance. Do not hesitate to contact us at info@balibebe.com if you have any questions or concerns.

 

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Our line is designed for babies, toddlers and kids up to 9 years old. We follow European sizing standards. 

So simply measure your little one’s height and choose the size closest up. For example, if your kid is 87 centimetres high, choose size 92. It will serve you for about a year.

We aim for an average fit / body of each age. For chubby babies and kids (same height but higher than average weight) you may choose 1 or 2 sizes up. Please check the exact measurements of each design that we provide in each individual product page.

 

DELIVERY

We process your orders within 1-2 business days, during business hours Monday through Friday, excluding holidays. 

You will receive email notification as soon as your package is on the way to you. All our shipments are fully insured and trackable.
Please check your spam folder too.
If you need urgent delivery please contact us via wa.me/6281337741912 or any social media.

For local orders we ship with JNE. Orders around Bali take 1-2 working days (Saturdays are counted), to Jakarta and other islands - 3-4 working days on average.

International orders are sent with EMS Express or DHL Express, and take 4-6 working days. For Asian countries we use regular air post.

Please note that international parcels may need extra time for delivery due to custom clearance rules and procedures. The customer is responsible for all duties and taxes, incurred during shipment, which may be required by the courier to release the package.

Returned or refused packages will be refunded less than any incurred shipment or other costs. Please check your local customs regulations before placing an order.

We know you want your goods ASAP! We process and ship all orders within the next business day after you placed your order. You won’t have to wait long to get your hands on Bali.Bebe apparel.
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DELIVERY RATES

LOCAL DELIVERY
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  • Regular delivery - free for all orders above 500,000 IDR.
  • For smaller orders local delivery rate is 20,000 IDR.
  • For urgent delivery you can pick up from Ubud with Gojek at your own expense


INTERNATIONAL DELIVERY

  • Singapore, Malaysia, Thailand, Japan, South Korea, Hongkong, China, Taiwan - Regular AIR shipment (5-10 working days) - 140,000 IDR (appr. 9 USD)
    !!! --- Free shipping Asia-wide for orders over 1,4 mln IDR
  • Australia - DHL (4-6 working days) - 300,000 IDR (appr. 20 USD)
  • US - DHL (4-6 working days) - 170,000 (appr. 11 USD)
  • Canada - DHL (4-6 working days) - 320,000 IDR (appr. 21 USD)
  • France, Germany, Netherlands, Great Britain - DHL (4-6 working days) - 400,000 IDR (appr. 24 EUR)
  • UAE, Saudi Arabia - delivery rates start from 10-15 USD - please order via Shop-and-ship (instructions below)
For other countries please inquire!


Shop-and-ship recently opened their office in Indonesia, so you can register with them and enjoy lower delivery rates to number of countries (UAE, Saudi Arabia, Turkey, Greece, Cyprus and some more have very favourable rates starting from 10 USD)
https://www.shopandship.com/en/home

After registering in their system, you can put Shop-and-Ship address in Jakarta while ordering on our website. We will send the parcel to their address in Jakarta (your post box) for free.
International delivery service will be provided by Shop-and-Ship, and delivery fees will be paid directly to them.

 

CANCELATION

Due to change of mind, you may contact us at hello@balibebe.com to request cancellation after placing an order. Your request will be processed and if the order is not yet dispatched, we will be able to cancel your order and refund the payments. We cannot make any cancellations after your order was dispatched.

 

RETURN

Changed your mind or item didn't fit? No problem.
You have 14 days from the delivery date to let us know and send it back.

NOTE that gift card are non-refundable!

Items must be returned unused and in the same condition that you received it. It must also be in the original packaging.

We do not accept returns if: 

  • The item is not in its original condition, damaged or missing parts for reasons not due to our error
  • Return is claimed after 14 days from a delivery date
  • The item was purchased on Sale 

If you wish to return an item, please notify us at hello@balibebe.com and we will help you through the process.

 

REFUND and EXCHANGE 

Once your return is received and inspected, we will send you an email to notify it your refund is approved or rejected. 

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. 

If the item is refunded and due to change of mind we charge a 10% administration fee.

Thanks for contacting us. We'll get back to you as soon as possible.

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