DELIVERY
You will receive email notification as soon as your package is on the way to you. All our shipments are fully insured and trackable.
Please check your spam folder too.
For local orders we ship with JNE. Orders around Bali take 1-2 working days (Saturdays are counted), to Jakarta and other islands - 3-4 working days on average.
International orders are sent with EMS Express or DHL Express, and take 4-6 working days. For Asian countries we use regular air post.
Please note that international parcels may need extra time for delivery due to custom clearance rules and procedures. The customer is responsible for all duties and taxes, incurred during shipment, which may be required by the courier to release the package.
Returned or refused packages will be refunded less than any incurred shipment or other costs. Please check your local customs regulations before placing an order.
We know you want your goods ASAP! We process and ship all orders within the next business day after you placed your order. You won’t have to wait long to get your hands on Bali.Bebe apparel.
DELIVERY RATES
- Regular delivery - free for all orders above 500,000 IDR.
- For smaller orders local delivery rate is 20,000 IDR.
- For urgent delivery you can pick up from Ubud with Gojek at your own expense
INTERNATIONAL DELIVERY
- Singapore, Malaysia, Taiwan
Regular AIR shipment (5-10 working days) - 80,000 IDR (appr. 5 USD)
!!! --- Free shipping for orders over 1,000,000 IDR
- Thailand, Japan, South Korea, Hongkong, China
Regular AIR shipment (5-10 working days) - 140,000 IDR (appr. 9 USD)
!!! --- Free shipping Asia-wide for orders over 1,4 mln IDR
- Australia - DHL (4-6 working days) - 300,000 IDR (appr. 20 USD)
- US - DHL (4-6 working days) - 170,000 (appr. 11 USD)
- Canada - DHL (4-6 working days) - 320,000 IDR (appr. 21 USD)
- France, Germany, Netherlands, Great Britain - DHL (4-6 working days) - 400,000 IDR (appr. 24 EUR)
- UAE, Saudi Arabia, Qatar, Kuwait - delivery rates start from 10-15 USD - please order via Shop-and-ship (instructions below)
Shop-and-ship recently opened their office in Indonesia, so you can register with them and enjoy lower delivery rates to number of countries (UAE, Saudi Arabia, Turkey, Greece, Cyprus and some more have very favourable rates starting from 10 USD)
https://www.shopandship.com/en/home
After registering in their system, you can put Shop-and-Ship address in Jakarta while ordering on our website. We will send the parcel to their address in Jakarta (your post box) for free.
International delivery service will be provided by Shop-and-Ship, and delivery fees will be paid directly to them.
CANCELATION
Due to change of mind, you may contact us at hello@balibebe.com to request cancellation after placing an order. Your request will be processed and if the order is not yet dispatched, we will be able to cancel your order and refund the payments. We cannot make any cancellations after your order was dispatched.
RETURN
Changed your mind or item didn't fit? No problem.
You have 14 days from the delivery date to let us know and send it back.
NOTE that gift card are non-refundable!
Items must be returned unused and in the same condition that you received it. It must also be in the original packaging.
We do not accept returns if:
- The item is not in its original condition, damaged or missing parts for reasons not due to our error
- Return is claimed after 14 days from a delivery date
- The item was purchased on Sale
If you wish to return an item, please notify us at hello@balibebe.com and we will help you through the process.
REFUND and EXCHANGE
Once your return is received and inspected, we will send you an email to notify it your refund is approved or rejected.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If the item is refunded and due to change of mind we charge a 10% administration fee.
