Free delivery for local orders Rp 500k+, and for orders around Asia $90+

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Washing with detergents that are kind to the environment and for little ones' skin is the best way to care for your Bali.Bebe kids garments.

Hand or machine wash in warm water (40ºC). Do not bleach. Do not dry clean. Do not tumble dry. Warm iron.

Do not iron on buttons and plastic snaps!!!

Do not iron any swimwear items.

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Our line is designed for babies, toddlers and kids up to 9 years old. We follow European sizing standards. 

So simply measure your little one’s height and choose the size closest up. For example, if your kid is 87 centimetres high, choose size 92. It will serve you for about a year.

We aim for an average fit / body of each age. For chubby babies and kids (same height but higher than average weight) you may choose 1 or 2 sizes up. Please check the exact measurements of each design that we provide in each individual product page.

 

DELIVERY

We process your orders within 1-2 business days, during business hours Monday through Friday, excluding holidays. 

You will receive email notification as soon as your package is on the way to you. All our shipments are fully insured and trackable.
Please check your spam folder too.
If you need urgent delivery please contact us via wa.me/6281337741912 or any social media.

For local orders we ship with JNE. Orders around Bali take 1-2 working days (Saturdays are counted), to Jakarta and other islands - 3-4 working days on average.

International orders are sent with EMS Express or DHL Express, and take 4-6 working days. For Asian countries we use regular air post.

Please note that international parcels may need extra time for delivery due to custom clearance rules and procedures. The customer is responsible for all duties and taxes, incurred during shipment, which may be required by the courier to release the package.

Returned or refused packages will be refunded less than any incurred shipment or other costs. Please check your local customs regulations before placing an order.

We know you want your goods ASAP! We process and ship all orders within the next business day after you placed your order. You won’t have to wait long to get your hands on Bali.Bebe apparel.
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DELIVERY RATES

LOCAL DELIVERY
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  • Regular delivery - free for all orders above 500,000 IDR.
  • For smaller orders local delivery rate is 20,000 IDR.
  • For urgent delivery you can pick up from Ubud with Gojek at your own expense


INTERNATIONAL DELIVERY

  • Singapore, Malaysia, Thailand, Japan, South Korea, Hongkong, China, Taiwan - Regular AIR shipment (5-10 working days) - 140,000 IDR (appr. 9 USD)
    !!! --- Free shipping Asia-wide for orders over 1,4 mln IDR
  • Australia - DHL (4-6 working days) - 300,000 IDR (appr. 20 USD)
  • US - DHL (4-6 working days) - 170,000 (appr. 11 USD)
  • Canada - DHL (4-6 working days) - 320,000 IDR (appr. 21 USD)
  • France, Germany, Netherlands, Great Britain - DHL (4-6 working days) - 400,000 IDR (appr. 24 EUR)
  • UAE, Saudi Arabia - delivery rates start from 10-15 USD - please order via Shop-and-ship (instructions below)
For other countries please inquire!


Shop-and-ship recently opened their office in Indonesia, so you can register with them and enjoy lower delivery rates to number of countries (UAE, Saudi Arabia, Turkey, Greece, Cyprus and some more have very favourable rates starting from 10 USD)
https://www.shopandship.com/en/home

After registering in their system, you can put Shop-and-Ship address in Jakarta while ordering on our website. We will send the parcel to their address in Jakarta (your post box) for free.
International delivery service will be provided by Shop-and-Ship, and delivery fees will be paid directly to them.

 

CANCELATION

Due to change of mind, you may contact us at hello@balibebe.com to request cancellation after placing an order. Your request will be processed and if the order is not yet dispatched, we will be able to cancel your order and refund the payments. We cannot make any cancellations after your order was dispatched.

 

RETURN

Changed your mind or item didn't fit? No problem.
You have 14 days from the delivery date to let us know and send it back.

NOTE that gift card are non-refundable!

Items must be returned unused and in the same condition that you received it. It must also be in the original packaging.

We do not accept returns if: 

  • The item is not in its original condition, damaged or missing parts for reasons not due to our error
  • Return is claimed after 14 days from a delivery date
  • The item was purchased on Sale 

If you wish to return an item, please notify us at hello@balibebe.com and we will help you through the process.

 

REFUND and EXCHANGE 

Once your return is received and inspected, we will send you an email to notify it your refund is approved or rejected. 

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. 

If the item is refunded and due to change of mind we charge a 10% administration fee.

Thanks for contacting us. We'll get back to you as soon as possible.

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